Returns & Exchanges

At Toys”R”Us, we want you to be completely satisfied with your fashion purchases. If your new apparel or accessories don't fit quite right, we offer a hassle-free 30-day return policy for all unworn items with original tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn clothing in its original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

4

Drop Off and Track

Take your package to any authorized shipping location and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing